Comment?? We're not commenting? We're asking questions!!

Sometimes, traveling to a country that speaks a totally different language can be quite difficult especially if they don't understand English. We're going to Hanoi in 2 weeks time and FL emailed one of the hotel to ask for the rooms availability and hotel transfer. He got their reply the next day and this is what they replied..

"Your comment are very useful for us. We hope to serve you better next time!!"

What the hell? We're not giving comments, we're asking a question here.. speechless...